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What Cloud Telephony Can Offer For India Businesses}

Submitted by: Aaditya Aggarwal

Cloud telephony is one of the most talked about IT trends today in India. The fact that cloud telephony has helped enterprises to increase revenue with less investment while adding to the convenience of the users. For startup or established SMB or MNC the communication platform that has effectively managed to connect and serve these businesses with cloud telephony.

It is predicted that in India alone cloud telephony will see exponential adaptation and growth crossing few billion by coming years. Cloud telephony is a replacement of conventional PBX and the most significant reason for adoption of cloud telephony is mobility and scalability. It is more authentic and affordable so a first choice of any business to have it. For a futuristic business communication an enterprise will hire something that requires less investment in hardware or software, has no wired mess, and requires no added infrastructure but fits within their present infrastructure. The answer for it is only cloud telephony! Cloud telephony companies have various add-on features such as Big V Telecoms product YOCC quantifies your businesses advertisement and increase sales by analyzing with simple principles of cloud telephony.

Big V telecom has a firm perception for cloud telephony to become even more flexible, they must be added and merged with new platforms. As it has seemingly bright future in the fast paced technology market. For example, the rapid growth of trending social media, WhatsApp and Internet of things or say M2M communications which have a tremendous impact on consumers communication which businesses are focusing to the most.

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Following are few important upgrades which are considered by Big V Telecom as essential features for cloud telephony needed to be incorporated:

Speech Analytics: Businesses invest heavily in market research and business research to analyze consumer behavior and measurable insights through speech analytics. It is the process of analyzing recorded calls of customers; this information helps to analyze customer behavior, communication and future interaction. The intensification of cloud telephony provides a unique prospect to incorporate speech analytics to the before now extensive call analytics. Products like YOCC are distinctively placed to provide such included services and open up a new upright to aid businesses know their consumers.

Internet of Things (IoT): Internet of Things (IoT) and Machine to Machine (M2M) communication is getting popularized in Indian market. It is the internetworking connected devices that enable to collect and exchange data. They target on providing control of machines and smart devices using websites and mobile apps. It has automated alert for users. Big V Telecom YOCC (Your Own Contact Centre) a cloud telephony product have effortlessly hit into this section and offer automation through phone calls and message system. It serves as a substitute, as M2M stops to work when theres no internet availability. In addition, this mode of control will be prevented from rising data tariff charges.

Online Messaging: Cloud telephony started with conventional and traditional telephonic and messaging communication, it needed to incorporate online platforms for bulk messages, alerts, notifications and calls. It shall include online platforms such as Snapchat or WhatsApp and others, which enterprises wish to apply as part of their mobile marketing strategy.

Digital Platform: Digital platform integrates products and services across internet, mobile and other. Social Media and Online Ads have dominating signs and glimpses into the future of advertising at large. Digital marketing and cloud telephony from our point of view can be exceptional partners. Cloud telephony services provide one-click integration with digital platforms; it surely is a futuristic communication available in the present. Big V Telecoms YOCC product provides facilities that allow enterprises to contribute significantly to quantify their leads and revenues from online platforms.

About the Author: Aaditya Aggrawal is a noteworthy author who has unparalleled knowledge about cloud technology and virtual call center, written a number of informative contents on cloud telephony companies in India.


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